Refund policy

Refund, Return & Exchange Policy

Effective Date: 20 August 2026

At Auronix, we want you to have a smooth and reliable shopping experience. If you receive a product that is damaged, defective, incorrect, or you simply change your mind, you may request a return or exchange subject to the conditions below.

This policy applies to purchases made directly through auronix.in.

1. Return & Exchange Window

You may request a return or exchange within 7 days from the date of delivery.

Requests received after 7 days may not be accepted, except where required by applicable law or where Auronix has specifically approved an exception.

2. Eligible Returns

Returns may be requested for:

  • Product received in damaged condition

  • Defective or non-functional product

  • Wrong product received

  • Product materially different from the product description

  • Unused product that you no longer require or have changed your mind about

For change-of-mind or other non-defective returns, the product must remain unused and in resalable condition.

3. Product Condition

For a return to be accepted, the product should, where applicable:

  • Be unused and in original condition

  • Be returned with the original packaging

  • Include all accessories, parts, manuals and other items supplied with the order

  • Not show signs of misuse, intentional damage or excessive wear

Products that have been used, damaged after delivery, modified, or returned without required components may be rejected or may qualify for a reduced refund where appropriate.

4. Damaged, Defective or Wrong Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible and preferably within 48 hours of delivery.

We may request photographs, videos or other information to verify the issue.

An unboxing video can be useful evidence for delivery-related damage or missing/wrong items, but the absence of an unboxing video does not by itself prevent you from contacting us about a genuine product issue.

After verification, Auronix may provide an appropriate remedy, which may include:

  • Replacement

  • Exchange

  • Refund

The appropriate remedy will depend on the nature of the issue and product availability.

5. Change-of-Mind / Non-Defective Returns

If you simply change your mind or no longer require the product, you may request a return within the 7-day return window, provided that:

  • The product is unused

  • The product is in its original condition

  • Original packaging and accessories are included

  • The product can be resold in its original condition

For these returns, return shipping costs are the customer's responsibility.

Where Auronix arranges the return shipment, the applicable return shipping/handling charge may be deducted from the refund amount and will be communicated before the return is processed.

6. Returns for Damaged, Defective or Incorrect Products

For a verified damaged, defective or incorrect product, Auronix will arrange or bear the reasonable return shipping cost, as applicable.

Customers will not be charged a return shipping fee for an issue that is verified to have been caused by Auronix or the delivery process.

7. How to Request a Return

To request a return or exchange:

  1. Contact Auronix through our customer support/contact channel.

  2. Provide your order number.

  3. Explain the reason for the return.

  4. Provide photographs or videos if requested.

  5. Wait for return approval and instructions before sending the product back.

Do not send a product back without receiving return instructions from Auronix.

8. Return Inspection

After the returned product reaches us, it may be inspected to verify:

  • Product condition

  • Reason for return

  • Completeness of the product and accessories

  • Signs of use, misuse or damage

A return that does not meet the conditions of this policy may be rejected.

9. Refunds

Once an eligible return has been received and approved, the refund will normally be initiated within 2 business days after completion of the return inspection.

The time taken for the amount to appear in the customer's account may depend on the payment method, bank, payment gateway or financial institution.

Refunds, where applicable, will generally be made to the original payment method used for the order.

For Cash on Delivery (COD) orders, Auronix may request the customer's valid bank account, UPI or other required payment details for processing the refund.

10. Refund Amount

For approved non-defective returns, the applicable return shipping or handling charges, if any, may be deducted from the refund amount.

For verified defective, damaged or incorrect products, Auronix will generally provide the applicable refund without deducting return shipping charges.

Original shipping charges, if separately charged, may be non-refundable unless the return is due to a verified issue attributable to Auronix or the delivery process.

11. Exchanges

Customers may request an exchange within the 7-day return window, subject to product availability.

If the requested replacement product is unavailable, Auronix may offer an alternative resolution, such as a refund.

Any price difference for an exchanged product will be communicated before processing the exchange.

12. Non-Returnable Situations

A return may not be accepted where:

  • The return request is made after the applicable 7-day period

  • The product has been used when an unused return is required

  • The product has been damaged through misuse or improper handling after delivery

  • The product is incomplete or missing important accessories

  • The product has been altered, modified or intentionally damaged

  • The customer cannot provide sufficient information to process a return request where verification is reasonably required

Nothing in this policy is intended to limit any rights available to consumers under applicable law.

13. Cancellation Before Dispatch

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests received before the order is dispatched may be accepted where operationally possible.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process after delivery.

14. Fraudulent or Abusive Return Requests

Auronix reserves the right to investigate suspected fraudulent, abusive or repeated return activity.

Where there is evidence of misuse of the return policy, Auronix may refuse a return request to the extent permitted by applicable law.

15. Policy Changes

Auronix may update this Refund, Return & Exchange Policy from time to time.

The policy applicable to an order will generally be the policy published at the time the order was placed, subject to applicable law.

16. Customer Support

For return, exchange or refund assistance, please contact Auronix through the customer support/contact details provided on our website.

Please keep your order number available when contacting us so that we can process your request efficiently.

Auronix
Operated by Lakshmi Enterparise
Website: auronix.in